December 4, 2022


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The Startup Magazine Top 5 Tools That Every Startup Needs to Provide an Excellent Customer Care

4 min read

Customer care is one of the most important steps in starting a business. Building strong relationships with your customers is an important part of every business you run. According to a survey report provided by ArenaCX, 56% of customers They are willing to pay a premium for a product willing to receive excellent customer care.

Excellent customer care

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The importance of providing excellent customer service cannot be overstated, especially in today’s fast-paced world, where consumer demands are greater than ever. You can’t take any chances when it comes to taking good care of your clients and keeping them happy because if you don’t do it right, they will go elsewhere. So, here are five tools that enable a top-notch customer care experience.

1. Call recording software

We’ll start with an essential tool every startup needs. Call recording software is a great way to improve customer service, allowing you to record, store and review calls If a customer has a problem or question that keeps coming up, storing this information will help you identify and resolve it. This enables you to train staff members to be more confident when handling similar queries from other customers.

If you’ve ever tried to call tech support for something like your internet provider or cable company, you know how frustrating it can be when they want to reboot your router. Or worse, keep doing what their automated system tells them over and over again, even though nothing has changed in your setup.

Call recording software is also perfect if there is an issue with staff not following protocol. This way, management can review the calls made by these agents. Then they can be properly trained on how things should be reduced to get things done correctly and quickly. you can Learn more here About how call recording software can help a startup.

2. Help Desk Ticketing System

Help desk software is a tool to help you Manage support requests and improve customer satisfaction. It enables you to organize customer requests, prioritize them and track their status. Once a ticket is created, it can be automatically assigned to a specific team member who will take ownership of managing the issue until it is resolved.

Help desks allow people to submit requests through an automated voice system without waiting on hold or speaking. This will enable your customers to self-serve by creating their tickets directly from the website or mobile app, without requiring them to call or email any information first. This saves time and money and reduces friction between you and your customers while ensuring they get better service because they don’t need to do anything more than submit a ticket.

3. Knowledge base and self-service portal

A knowledge base and self-service portal are two tools that are essential for any business that aims to provide excellent customer care. They both work toward the same goal, reducing the number of phone calls you receive from customers by providing them with the information they need in an easy-to-use format.

A knowledge base is a database of information about your company and its products. This can include everything from troubleshooting guides and FAQs to tips for increasing performance or using new features, as well as step-by-step instructions for navigating through your website’s user interface (UI). You can build a knowledge base on any content management system (CMS) or platform.

A self-service portal is a website where customers can go if they want answers before calling support or submitting an online ticket request. A basic setup includes live chat functionality, so agents don’t waste time waiting while someone figures out how to resolve their issue. However, there are many other ways these portals can be customized depending on what works best for your business model.

4. Social media management platform

Social media management platforms help with customer service. These tools allow you to manage your social media accounts and automate some tasks, which is great news for your company’s bottom line. While social media can be a powerful tool, managing it is equally tedious.

You can hire a dedicated social media manager or invest in an excellent social media management platform. These platforms automate tasks like scheduling posts, answering customer questions, welcoming new followers, and more. Below are some of the best tried and tested social media management platforms

  • buffer
  • Hootsuite
  • Sprout is social

5. Live chat software

As published by Forrester, according to 42% of US online shoppers, US retailers need a live chat feature. Live chat is one of the most powerful tools for providing excellent customer service.

Not only does this help you convert more visitors into customers, but it also lowers your customer service costs. Live chat software can be used for online and offline businesses including hotels, restaurants and retail stores.

The main advantage of live chat is that it allows you to provide a personal touch by letting your customers speak directly to someone who understands their needs better than anyone else. Live chat software makes it easy to communicate with customers when they have questions or concerns about your business or products/services.

Taking great care of your customers can lead to more sales and higher customer loyalty

Customers are the backbone of your business. Without them, you wouldn’t have company. You can’t live without customers; If you don’t take care of them, they won’t come. 9 out of 10 consumers want an omni-channel experience with seamless interaction between communication methods.

Customer satisfaction is essential to keep them happy and engaged with your business. And this is where excellent customer care steps in. Excellent customer care will help you retain loyal customers and attract new ones to increase sales opportunities.

If you take care of your customers and give them the tools they need to solve their problems, they will stay loyal to your brand and buy more products from you.

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